Service Coordinator

Employment Type: Full-time
Location: Remote, Jobsites & Sausalito Office
Reports To: Principal/Owner

Position Summary

The Service Coordinator is responsible for the day-to-day operations of the Service Department. This position manages ongoing communication with clients, Arrow field and office personnel, subcontractors, and consultants to address service requests, resolve issues, schedule work, facilitate invoicing and billing, and generally ensure the Service Department is functioning efficiently. The Service Coordinator receives guidance and direction from the Principals and Owners of Arrow Builders.

Primary Responsibilities

• Maintain clear and consistent communication with clients regarding Service work.

• Respond to requests for service work:

  • Coordinate Arrow field personnel and subcontractors to define scope of work.

  • Identify Arrow and subcontractor resources required to perform the work.

  • Schedule site visits.

  • Schedule work.

  • Follow up to ensure quality and client satisfaction is achieved.

• Develop and track routine service programs for existing and new clients.

• Initiate preparation of prime contracts, subcontracts, and subcontract change orders.

• Review timecards, subcontractor invoices, and client billings to ensure accurate and efficient billing cycles.

• Identify and resolve, or escalate, day-to-day service work issues.

• Visit jobsites and meet face-to-face with clients on a regular basis.

Requirements

• BA or BS degree.

• Minimum 3 years of experience in residential construction-related field.

• Understanding of, and familiarity with, construction materials and methods.

• Demonstrated verbal and written communication skills.

• Proven organizational and time management skills.

• Ability to manage multiple service efforts at all times while managing workload obligations concurrently.

• Proficiency with MS Office tools; a high level of computer literacy with a command of other office software including spreadsheets, word processing and database application.

• Ability to travel within San Francisco, the greater Bay Area, and to our Sausalito office.

Benefits

• Health insurance

• PTO and paid holidays

• 401(k)

How to Apply

To apply, please submit your resume as a PDF or in Word using the form on this page. Include “Service Coordinator” in the subject line.

About Arrow Builders, Inc.

At Arrow Builders, we do more than construct homes—we craft exceptional, design-driven living spaces. Since 2016, we have partnered with top architects, designers, and artisans to create custom homes that seamlessly blend craftsmanship with traditional and contemporary design.

Our success is built on our collaborative approach, attention to detail, and commitment to excellence. We seek talented professionals as enthusiastic about their work as we are—people who take ownership, strive for continuous improvement, and confidently embrace challenges.

Join us in building something extraordinary!